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Patient Rights and Responsibilities

Valley-Wide Health Systems, Inc. stands for safe and effective health care for all. When patient rights are recognized, respected, and supported patients become more involved in all aspects of their care. Care, treatment, or services should be carefully planned and provided with regard to the patient’s personal values, beliefs, culture, and preferences, and in a manner he/she understands. Therefore, the following rights and responsibilities are recognized by Valley-Wide and are valued in the day-to-day practice of health care services.

Patient Rights

  • Access to care
  • Effective communication
  • Active participation in care decisions
  • Information about consent, explanations of care and procedures, and answers to questions
  • Names of and knowledge about education and credential of all providers wo are responsible for care, treatment and services
  • Respect for pain management needs
  • Participation in advanced directives planning and end-of-life decisions
  • Access to your own health record and ability to direct disclosure in accordance with laws
  • Prompt attention to complaints or concerns
  • Privacy and confidentiality
  • Considerate and respectful care
  • Your Right to Make Healthcare Decisions – Downloadable PDF

Patient Responsibilities

  • Notify your provider after emergency room visits or hospital stays
  • Provide all information required to help in your care planning, including health history and current medications
  • Arrive on time for appointments
  • Make and keep appointment for x-rays and other tests when instructed per your provider
  • Pay for services in a timely manner
  • Ask questions, share concerns & compliments
  • Actively partner in self-management decisions and activities
  • Patients are informed of the responsibility to behave respectfully toward all health care professionals and staff, as well as other patients and visitors
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Patient Portal
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  • About Us
  • Services
    • Family Medicine Services
    • Behavioral Health Services
    • Virtual Visits & Telehealth
    • Family Dental Services
    • Family Physical Therapy Services
    • Pharmacy
  • Special Programs
    • Nurse Family Partnership
    • Case Management and Care Coordination
    • Women, Infants and Children (WIC)
    • Community Engagement Programs
    • Reach Out & Read
    • Alamosa Rural Training Track
  • For Patients
    • Coronavirus Updates
    • Patient Forms
    • Patient FAQ’s
    • Patient Rights and Responsibilities
    • Insurance and Financial Assistance Program Information
    • Compliance
    • CIIS Registry
    • Transparency in Health Care Prices Act
    • Patient Education
  • Providers
  • Careers
  • Locations
  • Employee Resources
  • Transportation
  • News
  • Merger
  • Contact Us
  • About Us
  • Services
    • Family Medicine Services
    • Behavioral Health Services
    • Virtual Visits & Telehealth
    • Family Dental Services
    • Family Physical Therapy Services
    • Pharmacy
  • Special Programs
    • Nurse Family Partnership
    • Case Management and Care Coordination
    • Women, Infants and Children (WIC)
    • Community Engagement Programs
    • Reach Out & Read
    • Alamosa Rural Training Track
  • For Patients
    • Coronavirus Updates
    • Patient Forms
    • Patient FAQ’s
    • Patient Rights and Responsibilities
    • Insurance and Financial Assistance Program Information
    • Compliance
    • CIIS Registry
    • Transparency in Health Care Prices Act
    • Patient Education
  • Providers
  • Careers
  • Locations
  • Employee Resources
  • Transportation
  • News
  • Merger
  • Contact Us

Main Office: 128 Market Street, Alamosa, CO 81101 | 719-587-1001
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Recognized by the American Heart Association (2020)

Accredited/Certified by
HRSA Health Center Program Operational Site Visit

HRSA Recognition: Advancing HIT for Quality

HRSA Recognition: COVID-19 Data Reporter

AAAHC Accreditation

HRSA Recognition: Patient Centered Medical Home

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